Managed Services packages in detail
Includes:
- Data backup & restore (infrastructure level)
- Disaster recovery (as per RPO & RTO)
- Incident management (IaaS / Cloud PaaS)
- Infrastructure optimization & monitoring, alerts (health, security, performance, audit trails)
- Infrastructure configuration changes
- Infrastructure upgrade - OS & anti-virus
- Cloud PaaS installation, configuration and monitoring
- Software security incident management (only Cloud PaaS)
- Software security patch update (only Cloud PaaS)
- Support from CSP for relevant customer issues pertaining to AWS (cost overshoot, credits etc.)
- Disaster recovery drill / simulation (once a year)
- Infrastructure cost optimization
- Security (penetration tests, vulnerability scans, securityOps, Infra security posture)
- 24/7 support
Includes:
- Threat detection & real-time monitoring
- Compliance & risk management
- Cloud-native security solutions, including identity & access management
Includes:
- Resource utilization & cost analysis
- Rightsizing & auto-scaling recommendations
- Performance tuning for faster workloads